1. Introduction

Stellar Signs LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, www.stellarsignsllc.com, or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email, phone number)
• Billing and shipping address
• Project details and design preferences
• Website usage data (e.g., IP address, browser type, access time)
• Payment information (processed via secure third-party processors)

3. How We Use Your Information

We use your information to:

• Process transactions and fulfill orders
• Communicate with you about quotes, orders, and support inquiries
• Customize and improve our services and website
• Maintain internal records for legal and business compliance
• Send promotional content with your consent

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Third-party service providers (e.g., payment processors, shipping carriers)
• Legal authorities when required by law
• Contractors and design teams working on your orders

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

6. Data Security

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at support@stellarsignsllc.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact Us

1. Acceptance of Terms

By using our website (www.stellarsignsllc.com), requesting a quote, placing an order, or otherwise engaging with Stellar Signs LLC ("Company", "we", "us"), you agree to abide by the terms and conditions outlined herein. If you do not accept these terms, you may not use our services or website. We reserve the right to update these terms at any time, with any changes taking effect immediately upon publication. Continued use of our services constitutes acceptance of the revised terms.

2. Services

We provide custom vinyl wrap design, large-format printing, and signage production services, including optional installation support. Services may include but are not limited to:

• Custom-sized equipment case wraps
• Window and wall decals
• Vehicle lettering and partial wraps
• Printed stickers, banners, and signs

We reserve the right to decline service for projects that are deemed unlawful, offensive, or in violation of third-party copyrights.

3. Quotes & Orders

Quotes are valid for 14 calendar days from the date issued and are subject to change if project details are modified. Orders are confirmed once:

• A deposit is received, or
• Written (including email) acceptance of a quote is provided

4. Pricing & Payment

Prices are based on project scope, materials selected, labor time, and design complexity. All prices are quoted in USD. Full payment is due before product release unless prior agreement is made.

Accepted payment methods include major credit/debit cards, business checks, and electronic transfers. A late fee of 1.5% per month may apply to overdue balances.

Custom orders, once approved, may require partial or full prepayment to cover production costs.

5. Cancellations & Refunds

Cancellations must be submitted in writing. Orders canceled before production begins may be eligible for a partial refund, less administrative or design labor fees. Once production begins, materials are committed and refunds may not be issued. Custom prints, personalized wraps, and cut vinyl are not eligible for refund due to the nature of the work.

6. Customer Responsibilities

Clients must provide accurate dimensions, legible artwork, and clear instructions. Stellar Signs LLC is not responsible for production or installation issues caused by:

• Incorrect measurements
• Misspelled words in client-submitted artwork
• Poor surface preparation (dust, oil, etc.)

Clients are encouraged to communicate all critical details before final approval.

7. Intellectual Property

Designs and layouts created by Stellar Signs LLC remain our intellectual property unless a rights release is issued in writing. You may not reuse, reproduce, or distribute our designs without explicit permission. We respect all copyright laws and expect clients to only submit assets they are authorized to use.

8. Turnaround Time

Turnaround time begins once final artwork is approved and payment (or deposit) is received. Standard lead times range from 3 to 10 business days depending on job scope. Rush orders may incur additional fees. Delays due to vendor shortages, machine maintenance, or weather-related shipping issues will be communicated promptly.

9. Limitation of Liability

We are not liable for damages or losses arising from the use of our products or services, including indirect, incidental, or consequential damages. Our maximum liability shall not exceed the total value of the order in question. Clients are responsible for inspecting products upon delivery or installation and reporting any defects within 3 business days.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising shall be resolved in the courts located within Riverside County, California. By using our services, you consent to the jurisdiction of these courts.

11. Contact Information

1. Purpose

At Stellar Signs LLC, we are committed to delivering high-quality custom signage and vinyl products. This Refund Policy outlines the circumstances under which refunds may be issued, as well as our expectations for customer collaboration during production.

2. Refund Eligibility

• A manufacturing defect or material flaw is identified upon delivery
• The delivered product significantly differs from the approved design proof
• The order was canceled in writing prior to the start of production

Important: Clients must inspect products within 3 business days of receipt and notify us immediately of any concerns. Failure to do so may void refund eligibility.

3. Non-Refundable Items

The following are not eligible for refund:

• Custom graphics that have been printed, laminated, or cut
• Design fees for completed artwork or revisions
• Vinyl wraps already installed or partially installed
• Orders based on incorrect measurements or design approvals provided by the client

4. Refund Process

To request a refund, email us at support@stellarsignsllc.com with your order number, description of the issue, and photos of the product (if applicable). We will evaluate the request within 3 business days and determine whether a full or partial refund, store credit, or reprint will be issued.

5. Order Cancellations

Orders may be canceled within 24 hours of confirmation if production has not started. Once printing or material preparation begins, cancellation may result in a partial refund only.

6. Exceptions and Case-by-Case Review

We understand that unexpected circumstances can arise. Stellar Signs LLC reserves the right to evaluate exceptions on a case-by-case basis and offer alternative resolutions such as store credit or discounted reprints.

7. Contact Us

1. Purpose

This Shipping Policy outlines the procedures, timelines, and responsibilities related to the shipment of products from Stellar Signs LLC. Our goal is to ensure timely, safe, and reliable delivery of our custom signage and vinyl products to our customers.

2. Order Processing Times

Order processing times vary depending on the type and complexity of your project. Standard processing begins after final design approval and payment confirmation. Typical lead times are:

• Small orders (e.g., stickers, decals): 3-5 business days
• Medium orders (e.g., small wraps, posters): 5-7 business days
• Large or complex orders (e.g., case wraps, signage packages): 7-14 business days

3. Shipping Methods

We ship orders via reputable carriers including USPS, UPS, and FedEx. Shipping method is determined based on order size, weight, destination, and customer preference. Tracking information will be provided via email once your order has shipped.

4. Shipping Costs

Shipping costs are calculated at checkout based on package dimensions, weight, destination, and selected service level. We may offer flat-rate shipping on select items or free shipping promotions from time to time.

5. Free Local Delivery

We offer free delivery to customers located within a 30-mile radius of Murrieta, California (ZIP code 92563). This service is provided via our in-house delivery team to ensure products arrive in excellent condition.

Eligible delivery areas include, but are not limited to:

• Murrieta, CA • Temecula, CA • Menifee, CA
• Wildomar, CA • Winchester, CA • Lake Elsinore, CA
• Canyon Lake, CA • Perris, CA • Hemet, CA
• Sun City, CA • French Valley, CA • Homeland, CA
• Nuevo, CA • Anza, CA • Fallbrook, CA (partial coverage)

6. Damaged or Lost Shipments

If your shipment arrives damaged, please contact us within 48 hours of delivery with photographs of the damage and packaging. We will work with the carrier to file a claim and may offer a replacement or refund depending on the situation.

For lost shipments, please notify us as soon as possible so we can initiate a trace with the carrier.

7. International Shipping

At this time, Stellar Signs LLC primarily ships within the United States. International shipping may be available on a case-by-case basis and may be subject to customs duties, taxes, and import fees.

8. Customer Responsibilities

It is the customer's responsibility to provide accurate shipping information. Orders returned due to incorrect addresses may incur additional shipping charges to be resent.

9. Contact Us